Access emergency credit for smart PAYG – through your Secure gas meter

You have £10 of emergency credit on your gas meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate your emergency credit when your balance drops below £1 – but before your credit runs out.

You can activate it through your Secure gas meter:

1. Press blue button 'A'
2. The display screen will show 'EC Offer' when emergency credit is available
3. Press blue button 'A'
4. Press the ‘B’ button to activate your emergency credit