Access emergency credit for smart PAYG – through your Secure gas meter

You have £10 of emergency credit on your gas meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate your emergency credit when your balance drops below £1 – but before your credit runs out.

You can activate it through your Secure gas meter:

1. Press blue button 'A'
2. The display screen will show 'EC Offer' when emergency credit is available
3. Press blue button 'A'
4. Press the ‘B’ button to activate your emergency credit
    

What happens after I use emergency credit?

We'll automatically take a payment for any emergency credit you've used when you next top up.

Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our non-disconnection times.

Why your meter won't get disconnected 'out of hours'