Access emergency credit for smart PAYG – through your Secure electricity meter

You have £10 of emergency credit on your electricity meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate it through your Secure electricity meter:

  1. Wait until your balance drops to £1 or less – but before your credit runs out.
  2. Press blue button 'A' to see 'EC Offer'
  3. Press blue button 'A' again to activate your emergency credit

We'll automatically take a payment for any emergency credit you've used when you next top up.

Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our friendly non-disconnection times.
Why your electricity won't get disconnected 'out of hours'.


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