Access emergency credit for smart PAYG – through your Secure electricity meter

You have £10 of emergency credit on your electricity meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate it through your Secure electricity meter:

1. Wait until your balance drops to £1 or less – but before your credit runs out.
2. Press blue button 'A' to see 'EC Offer'
3. Press blue button 'A' again to activate your emergency credit