Access emergency credit for smart PAYG – through your Elster gas meter

You have £10 of emergency credit on your gas meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate your emergency credit when your balance drops below £1 – but before your credit runs out.

You can activate it through your Elster gas meter:

1. Press the right arrow a few times until you see 'Supplier Information'
2. Press the round button in the middle to select
3. The screen will show the message 'Emergency Credit Available'
4. Press the round button in the middle to activate your emergency credit
5. The screen will show the message 'Accepted'