Access emergency credit for smart PAYG – through your Elster gas meter

You have £10 of emergency credit on your gas meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate your emergency credit when your balance drops below £1 – but before your credit runs out.

You can activate it through your Elster gas meter:

1. Press the right arrow a few times until you see 'Supplier Information'
2. Press the round button in the middle to select
3. The screen will show the message 'Emergency Credit Available'
4. Press the round button in the middle to activate your emergency credit
5. The screen will show the message 'Accepted'

What happens after I use emergency credit?

We'll automatically take a payment for any emergency credit you've used when you next top up.

Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our non-disconnection times.

Why your meter won't get disconnected 'out of hours'