Access emergency credit for smart PAYG – through your Elster electricity meter

You have £10 of emergency credit on your electricity meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate your emergency credit when your balance drops below £1 – but before your credit runs out. You can activate it through your Elster electricity meter:

1. Look out for the following message when you're running low on credit:
                      'Use Emergency Credit.
                      Accept: Top Button
                      Reject: Bottom Button'
    
2. Press the top button to activate your emergency credit
    

What happens after I use emergency credit?

We'll automatically take a payment for any emergency credit you've used when you next top up.

Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our non-disconnection times.

Why your electricity won't get disconnected 'out of hours'