Access emergency credit for smart PAYG – through your Aclara gas meter

You have £10 of emergency credit on your gas meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate your emergency credit when your balance drops below £1 – but before your credit runs out.

You can activate it through your Aclara gas meter:

1. Press any button to wake up the display
2. Press right button ('C') to access the menu
3. Press middle button ('B') twice to scroll down to 'Prepayment'
4. Press right button ('C') to select
5. Press middle button ('B') three times to scroll down to 'Emerg. Credit'
6. Press right button ('C') to select
7. Press right button ('C') again to activate your emergency credit
    

What happens after I use emergency credit?

We'll automatically take a payment for any emergency credit you've used when you next top up.

Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our non-disconnection times.

Why your meter won't get disconnected 'out of hours'