Access emergency credit for smart PAYG – through your Aclara electricity meter

You have £10 of emergency credit on your electricity meter. It's there if you need a bit of time to top up when your balance gets low.

You can activate it through your Aclara meter:

1. Wait until your balance drops to £1 or less – but before your credit runs out.
2. Press the 'A' button to get to a screen that says 'Emergency Credit Available'
3. Press 'B' to activate your emergency credit
    

What happens after I use emergency credit?

We'll automatically take a payment for any emergency credit you've used when you next top up.

Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our non-disconnection times.

Why your meter won't get disconnected 'out of hours'