Smart Pay As You Go Meter
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Access emergency credit for smart PAYG – through your Aclara electricity meter
You have £10 of emergency credit on your electricity meter. It's there if you need a bit of time to top up when your balance gets low.
You can activate it through your Aclara meter:
- Wait until your balance drops to £1 or less – but before your credit runs out.
- Press the 'A' button to get to a screen that says 'Emergency Credit Available'
- Press 'B' to activate your emergency credit
We'll automatically take a payment for any emergency credit you've used when you next top up.
Your meter will disconnect if your £10 of emergency credit runs out – unless it happens during our friendly non-disconnection times.Why your electricity won't get disconnected 'out of hours'.