We're here to help you understand
- What the Energy Price Guarantee is
- How long the Energy Price Guarantee is around for
- How the Energy Price Guarantee affects you
The government introduced the Energy Price Guarantee in response to the high energy prices in 2022. While the guarantee limits what you're charged for your gas or electricity, your bill will still reflect how much energy you use. Anyone who qualified for the discount had the discount automatically applied to their bills between October 2022 and 30 June 2023.
From 1 July 2023, only customers with prepayment and smart Pay As You Go meters will qualify for any Energy Price Guarantee discount on their energy bills. This is because the latest Ofgem price cap rate is lower than the Energy Price Guarantee level. Any discount will be automatically applied. Please use our table below as a guide to what's happening.
The Energy Price Guarantee will remain in effect until the end of March 2024 if the price cap goes above £3,000 per year.
From 1 October 2023, customers with prepayment or smart PAYG meters on variable or fixed tariffs will receive the Energy Price Guarantee discount, which means these customers will not pay more than Direct Debit customers. We're contacting customers affected by these changes to inform them of the situation.
Customers who pay by cash, cheque, or Direct Debit will not receive any EPG discount. This is because the prices under Ofgem's price cap are lower than the government's EPG.
Your EDF tariff | Payment method | What's happening with your tariff prices from 1 October 2023 |
Variable | Prepayment Smart PAYG | You'll pay the latest Ofgem price cap rates until 31 December 2023 but will still get the EPG discount. |
Fixed | Smart PAYG | You'll pay your fixed rates until your tariff ends but will still get the EPG discount. The discount will now be applied to your electricity and gas standing charges rather than the unit rates as it was before. You don't have to worry about missing out on this discount, as it's applied automatically. |
Below are the smart PAYG and prepayment prices after discounts under the Government Energy Price Guarantee have been applied. These prices are inclusive of VAT charged at 5% and rounded. Prices are effective from 1 October 2023.
Standard (Variable) rate cards
Standard (Variable), Deemed and Welcome rate card. For customers with complex meters, smart PAYG and prepayment meters
Safeguard Assist rate cards
For customers with standard, E7 meters, smart PAYG and prepayment meters
We’re here to help you become even more energy-efficient:
Not got a smart meter yet? Book your smart meter installation today to better understand your energy usage
Once your smart meter is installed, you can join our Energy Hub. It's a really cool tool that helps you keep track of your energy usage and even lower your bills. Many of our customers use it and have saved money, so we recommend signing up and creating your profile. Don't miss out on all the benefits!
Check out our energy-saving tips. Some of these are easy to do and completely free
Our ECO scheme helps customers on a low income install a package of free energy-saving measures to help customers improve their Energy Performance Certificate. See if you're eligible and apply.
Make sure you're on the best payment plan. Customers who pay by Direct Debit or smart Pay As You Go tend to be the cheapest
The first and most important thing to do is tell us you can't pay your energy bills. The sooner you talk to us, the quicker we can help.
Call our debt helpline on 0333 009 6992(1) they're open Monday to Friday: 8 am-6 pm. Our team can ensure you get the right support for your needs and circumstances.
We understand and share the concerns about the costs of energy bills, and we’re doing all we can to support customers, particularly those who are vulnerable. We’ve contacted over 100,000 of our most vulnerable customers to outline the support packages available.
We've also teamed up with Citizens Advice Plymouth so you can get free, independent energy advice. The team can help you manage debt and reduce your energy costs. Go to their website or call them on 0808 156 6666 (Monday to Thursday 9am-5pm or Friday 9am-4.30pm).
You may be eligible for certain grants and benefits if you:
Helping to keep out of debt
Third-party deductions or fuel direct payments - If you receive certain benefits, you can pay your energy bills or debt directly out of your benefits over time.
Extra support through the Help for Households Support - See what support is available to help with the cost of living and save money.
The current Energy Bill Relief Scheme (EBRS) ended on 31 March. Visit our Energy Bill Relief Support info for further information. SME customers can work out their discount rates using our online calculator.
On 9 January, the government announced the new Energy Bills Discount Scheme (EBDS), which will run for 12 months, from 1 April 2023 to 31 March 2024. We've pulled all the info you need on this new scheme and will keep you updated.
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The team are available Monday to Friday 9 am - 5 pm. Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
UK Fuel Mix disclosure information, published by Government Department DESNZ, recognises electricity from wind, solar and nuclear fuel produces zero carbon dioxide emissions at the point of generation.
The zero-carbon electricity purchased is supplied to the National Grid. Customers receive electricity via the National Grid, not directly from zero-carbon generators.
The below table summarises zero-carbon generation by company demonstrating EDF generating 19.8%. The data supporting the table below and the % values is sourced from a mixture of industry settlement data and the UK government renewable obligation database.
Company | Onshore wind / offshore wind / solar / biomass / hydro TWh 2022 | % of total zero carbon generation |
EDF | 36.2 | 19.8% |
Drax | 13.3 | 7.3% |
Orsted | 11 | 6.0% |
RWE | 10.2 | 5.6% |
SSE | 9.7 | 5.3% |
Centrica | 8.7 | 4.8% |
Scottish Power | 7.7 | 4.2% |
Greencoat | 5.4 | 3.0% |
Macquarie | 4.3 | 2.4% |
Vattenfall | 2.9 | 1.6% |
Other generators | 73.3 | 40.1% |
Sources: UK figures from company reports; EDF analysis; total zero carbon generation for 2022 from DESNZ Energy Trends 5.1
Note: SSE figure is for financial year 2022/23. All EDF generation in UK is currently located in GB.