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Gas and electricity safety information

At EDF, your safety at home is our main priority. This page contains important information about energy safety, including gas safety checks and instructions on what to do during a power cut.

Gas safety at home

What is carbon monoxide?

Carbon monoxide is a poisonous gas that has no smell or taste. Breathing it can make you feel unwell, and it can kill if you’re exposed to high levels. Every year, there are around 50 deaths from accidental carbon monoxide poisoning in the UK. As a safety measure, you may wish to install carbon monoxide detectors in your home.

These detectors immediately inform you when there’s a high amount of carbon monoxide in the air. Be sure to install sensors that meet British or European safety standards. Learn how to stay safe on the Energy UK website.

If you use gas appliances - let fresh air circulate

If you’re using gas, oil or solid fuel appliances, don’t block off ventilation in the rooms they are in. Fresh air needs to circulate for your appliances to be safe.

The danger of gas leaks

Knowing about the dangers of carbon monoxide and gas leaks is important. Carbon monoxide often comes from faulty gas appliances which have not been properly installed or maintained

Some of the early signs of carbon monoxide poisoning are

  • tiredness
  • drowsiness
  • headaches
  • pains in the chest and stomach pains
  • If left, carbon monoxide poisoning can result in lasting neurological damage


Having a gas safety check will reduce the risk of these dangers. It’s important to know about the safe use of gas appliances – stop using any gas appliances you think are not working properly immediately.

Gas safety checks

Gas safety checks can be carried out on gas appliances and gas fittings by someone authorised to work on gas appliances. For a gas appliance, the check includes examining the effectiveness of any flue, the supply of combustion air, its operating pressure and/or heat input, and that it is operating safely.

Good to know

If you rent your property, it’s your landlord’s responsibility to ensure that the appliances are safe and that yearly checks are carried out.


Free gas safety checks

If you’re a gas customer and a homeowner, we may be able to offer you a free gas safety check. To be eligible, you need to meet the following criteria

Live with a child who is under five years old You are of pensionable age, disabled or chronically sick and live alone; or are of pensionable age, disabled or chronically sick and live with others who are all of pensionable age, disabled, chronically sick or under 18

As well as 

  • You receive a means-tested benefit
  • You ask us to carry out a free gas safety check for you
  • You have not had a gas safety check at your premises in the last 12 months

See if you're eligible for a free gas safety check

Not eligible for a free check?

If you’re not eligible for a free safety check, ensure a qualified engineer regularly checks your gas appliances.

Ask for a Gas Safe Register engineer. By law, gas engineers must be on the Gas Safe Register. Always ask to see their ID card as this will show their details, such as their licence number and the start and expiry dates of their registration. The back of the card will also list the types of work the engineer is qualified to do.
 

Gas Safe Register ID card example


What if your appliance(s) fail the safety check?

If an appliance fails a gas safety check, it will be disconnected and labelled to say that it’s not safe. Do not try to use this appliance until it has been repaired or serviced and has been reconnected by a qualified engineer. For further help or advice, please get in touch

Reporting energy theft and power cuts

Electricity and gas theft

Energy theft, carried out by interfering with meters or connections, is illegal and can be very dangerous, causing short circuits, fires, electric shocks, or gas explosions. It also can cause a risk to you and those around you and increase customer costs. If you suspect someone is stealing electricity and/or gas. You can report any suspicious activity anonymously online or call Crimestoppers directly on 0800 023 2777. Alternatively, contact us directly on 0333 009 7002.

Power cut? Call 105

If you experience a power cut, please get in touch with the 24-hour emergency service information line on 105. It’s free of charge and will put you through to your local network operator, who can give you help and advice. Go to the Power Cut 105 website for more information. Our helpful power cut guide also answers many customers' questions regarding power cuts and what action to take. 

Get independent advice on debt, energy issues and how to reduce your bills

Free independent advice on debt and energy problems

If you're struggling to pay your energy bill or have an energy problem, contact Citizens Advice. They’re the official source of free and independent energy advice and support. Click on where you live below to find the information you need.

Free independent advice on how to reduce your bills

You can save money on your energy bills by improving your home’s energy efficiency. To find out more, head to the Citizens Advice website for tips and advice.Click on where you live below to find the information you need.

  • Call for free on 0800 098 7950 (Monday to Friday, 8 am to 6 pm, Saturday, 9 am to 12 pm)

 

You can also download a copy of the latest PDF which is produced by Citizens Advice and sent to you by your energy supplier to make sure you understand your rights in the energy market.

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Citizens Advice Scotland logo

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We're also here to help

We understand that managing your energy bills can be challenging. Please know that we are here to support you. The first step is to reach out to us, so we can work together to find the best solution for you. Our help centre can point you in the right direction and has lots of helpful information.

We want to help you use just the right amount of energy. To start saving energy, it's important to understand how you use it. The easiest and most affordable way to do that is by getting a smart meter installed. We also have lots of free resources and tips on how to use energy more efficiently

Your privacy is a top priority

We respect your privacy and are committed to providing you with a clear understanding of how we use your data. Please visit our Privacy Notice and Policy info to learn how we protect and use your data.

If you’d like a hard copy of the privacy policy, you can get in touch, and we’ll post it to you.

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