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How can I reduce my Direct Debit amount?

Your twice-yearly Direct Debit reviews are usually enough to keep your payments on track. So you don't normally need to ask for a change.

But you might like to decrease your amount if:

- your energy use has gone down

- your energy use is about to go down (for example, someone's moving out)

- you asked us to increase your payment amount, and now want to put it back down

If that's the case, you can apply to decrease your Direct Debit amount online

New to Direct Debit? Please wait till after you've had your first review before you apply to change your amount