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PPMID PAYG TSG: Step 7 – Press ‘Joined’ button

Ensuring ToughPad is connected to network and PPMID has joined the HAN, press the 'Joined' button on ToughPad.

If successful, the TXID (Transaction) Success message will be displayed on ToughPad.

Job complete

Having problems? See our Troubleshooting Guide below.


There are a few issues you may encounter:

No transaction ID displayed on ToughPad

Installer actions to rectify this:

  • Check ToughPad connectivity and press 'Joined' on ToughPad. If successful, go back to step 6.
  • If unsuccessful, contact TSS.

Failure message received

Installer actions to rectify this:

  • Press De-Whitelist button on the toughpad. Use the returns process to send back the PPMID
  • If unsuccessful, try to install an alternative PPMID and return to step 5.