Skip to main content
Menu

GEO TRIO II PPMID TSG: Step 5 – HAN join

The GEO TRIO II PPMID will start to search for the HAN automatically, during this time it will display "Connecting to smart meter..."  and the HAN LED will be in MFF.

Once the PPMID has joined the HAN. You should see:

  • The "Energy now" tab open with "Electricity" consumption showing as "Waiting for data
  • The "Gas" consumption also shows "Waiting for data"
[PLACEHOLDER FOR IMAGE OF GEO SCREEN]




Having problems? See our Troubleshooting Guide below.

Troubleshooting

There are a few issues you may encounter:

Wifi symbol fails to come out of flashing status or clock on PPMID does not update


Installer actions to rectify this:

  • Check distance /obstacles between PPMID and Comms Hub and move PPMID nearer to Comms Hub. If this is successful, repeat step 5.
  • If unsuccessful, de-whitelist PPMID1, attempt with PPMID2 and go to step 2.
  • If this is successful, return PPMID1 to pelli-locker as faulty.
  • If unsuccessful, complete PPMID installation as 'Complete - No HAN on customer familiarisation screen’.
  • Return PPMID1 to pelli-locker and leave PPMID2 plugged in on site.


HAN LED remains on LFF


Installer actions to rectify this:

  • De-whitelist PPMID1, attempt with PPMID2 and go back to step 2.
  • If successful, return PPMID1 to pelli-locker as faulty. Complete PPMID installation as 'Complete - No HAN on customer familiarisation screen’.
  • Return PPMID1 to pelli-locker and leave PPMID2 plugged in on site.