Skip to main content
Menu

Elec Revenue Collection L&G TSG: Step 8 – Check status Electric only install

After 2 mins, press the 'Check Status' button on ToughPad to confirm commissioning process is continuing.


You CANNOT proceed to PPMID if you see:

  • 8.1.1 – Commission Device Sync Clock - In Progress / Success /Failure
  • Data Model Update – In Progress / Success

If you see any of the above, check our Troubleshooting Guide below.

You CAN only proceed if you see either of the below service requests:

  • 4.1.1
  • 4.1.2



If you don’t see any of the above, check our Troubleshooting Guide below.

Troubleshooting

8.1.1 – Commission Device Sync Clock – In Progress / Success /Failure

Installer actions to rectify this:

  • After 10 minutes, press 'Check Status' - if failure message received change Electric meter and Comms Hub once and go back to Step 2.
  • If this doesn’t work or you receive an error message, contact TSS for next steps.


Failure/error message received

Installer actions to rectify this:

  • Install a Legacy Prepay meter
  • If a Legacy Prepay meter cannot be installed, install a commissioned SMETS2 Credit meter

Quick Links