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Elec Revenue Collection L&G TSG: Step 6 – HAN join after 2 minutes

Wait two minutes and the Electric Meter will attempt to join HAN. If successful a solid 'Signal icon' will be displayed on L&G Electric Meter to show it has successfully joined to Comms Hub:


HAN LED is Medium Frequency Flash to show the Electric Meter is attempting to join HAN:

 


Having problems? See our Troubleshooting Guide below.

Troubleshooting

There are a few issues you may encounter.

L&G Electric Meter - no visual indicator present:


Installer actions to rectify this:

  • If after 5 minutes the visual indicators are not present, contact TSS.
  • Then return Electric Meter1 marked as ‘Comms connection issue' and return Comms Hub1 marked as 'manufacturing fault’.


HAN LED doesn't transition to Medium Frequency Flash:


Installer actions to rectify this:

  • If after 5 minutes the HAN LED has not transitioned to Medium Frequency Flash, contact TSS.
  • Then return Comms Hub and populate returns label as 'SM HAN Interference'.

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