I'd like to know about... Smart Pay As You Go Prepayment meters (not smart) Smart meters Meter readings My meter identity and supply number How to change, move or exchange a meter I'd like to know about... Change Prepayment meters (not smart)
I'd like to know about... How prepayment meters work (not smart) Electricity prepayment meters Gas prepayment meters Lost or damaged prepayment key or card Moving home or switching supplier Refunds with a prepayment meter Faulty or damaged meter Non-disconnection hours I'd like to know about... Change Refunds with a prepayment meter
I'd like to know about... How to get a refund Getting a refund from my prepayment meter Refunds when switching supplier Refunds when changing to a Pay As You Go meter
Do I need to get a credit refund when I switch supplier with a prepayment meter (not smart)? Good news, you don't need a refund. Your credit will stay on your meter when you switch supplier.