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Meters and meter readings

What happens if I run out of electricity credit – or can't top up my electricity meter?

You have £10 of emergency credit on your electricity prepayment meter that you can use in case of emergency.

If you run out of credit and emergency credit, you won't be able to turn your electricity on. You'll also start going into debt for any daily standing charges and debt repayments you miss.

Your electricity will come back on as soon as you top up. Just remember to add enough credit to pay for your emergency credit and debt – as well as your ongoing electricity use.

Struggling to pay for your energy? Please get in touch. We can work with you to see what help is available.
 

What you need to know about 'non-disconnection hours'

We don't want you to worry about running out of credit in the middle of the night – or at any time on a Sunday or bank holiday. That's why many electricity prepayment meters have a 'friendly non-disconnection' period. This means your electricity won't cut out if you run out of credit when it can be difficult to get to a shop.
Find out more about non-disconnection hours