Reporting a bereavement

Bereavement: Notifying EDF of a customer's passing

We're truly sorry to hear about your loss. If someone with an EDF account has passed away, please email us at hello@edfenergy.com or call our energy specialists on 03330 069 950. Whilst we don't have a dedicated bereavement team, all our teams are trained to help you at this difficult time and answer your calls. Get in touch Monday to Thursday, 8 am - 6 pm and Friday, 8 am - 4 pm. 

To assist you during this difficult time, we kindly ask that you provide the following information:

• The deceased's full name, address, and date of passing
• Contact information for the person managing their affairs (executor or administrator)
• A copy of the death certificate if you have it (you can send it later if not)

If there’s no will and you're unsure who the administrator is, just provide any information you have. Thank you.

Need extra support with your bereavement?

Quite a few organisations and charities can give you advice and support when a friend or family member dies. Find the help you need