We understand the challenges that customers are currently facing. We've put together some information and links to helpful resources below, which may offer additional support.

1. Update your meter to a smart one

With rising prices, we're here to help you track your energy usage with a smart meter - see where you can save and lower your carbon footprint. The main benefits are; 

• See exactly how much you’re spending on energy in real-time, in pounds and pence
• You get access to our Energy Hub, which provides insight that can help you reduce your consumption⁽¹⁾
• We'll automatically receive readings from your meter, so you only pay for the energy you use⁽²⁾ 

If you don’t already have a smart meter, you can book an installation through MyAccount. Can't find an appointment on the day you look? Simply come back tomorrow as we update appointments daily. 

I want a smart meter, but I have additional requirements. Who can I contact?
Give us a call on 0333 009 7000⁽³⁾ to discuss your requirements. You can also find more about the smart meter support we give to customers in MyAccount.

2. Are you on the best tariff? Check if there is anything cheaper or more suitable for your needs

3. Is your home properly insulated? Our insulation guides help customers understand the benefits of properly insulating their homes.

4. The government offers the Warm Homes Local Grant scheme to help anyone on a low income, receiving certain benefits, or living in certain postcode areas, access free energy-saving improvements.

5. For hints and tips on how to reduce your consumption and save money, visit our dedicated energy efficiency section

Use IncomeMax’s’ Self Help Checklist to view more information on benefits and financial schemes that may be available to you.

The Money Helper website has lots of useful tools to help you make the right financial choices and access further support if you're worried about keeping up with essential bills and payments.