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Meters and meter readings

I have a smart meter...

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My meter is running as an Economy 7 meter (I pay two electricity rates)...

How to read an Economy 7 electricity smart meter with two white buttons to the right of the screen (marked with arrows or 'K1' and 'K2')

About your smart meter reading

Normally, a smart meter sends us your readings automatically. So please only give us a reading if we've asked you to do this.

If we've asked you for a reading, please take it from the meter itself – not your in-home display. Your meter is usually on a wall or board; your in-home display either plugs into a socket or runs on batteries.

It looks like you have a Kaifa MA120 smart meter. Follow these steps to read the two rates on your electricity meter:

  1. Press the top white button to open the menu
  2. Check the arrow on the screen is pointing to 'General Display' (if not, use the top and bottom white buttons to move the arrow up and down)
  3. Press and hold the top white button to select 'General Display'
  4. Press the bottom white button to move the arrow down to 'Tariff Matrix'
  5. Press and hold the top white button to select 'Tariff Matrix'
  6. Check the arrow is pointing to 'TOU Register' (if not, use the top and bottom white buttons to move the arrow up and down)
  7. Press and hold the top white button to select 'TOU Register'
  8. Write down the numbers under 'T01' (they'll be followed by 'kWh') – this is your Rate 1 reading
  9. Then write down the numbers under T02 – this is your Rate 2 reading
Tips to read your meter

Read the numbers from left to right; ignore any zeroes at the beginning and any numbers after the decimal point.

Need to read your smart gas meter too? Find out how to read your gas smart meter