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Smart Pay As You Go Meter

I'm having trouble with...

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Meter readings

I have a smart meter...

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Yes

The problem is...

Do I need to give a meter reading?

My new smart meter isn't working yet

My gas meter isn't giving readings yet – what can I do?

My smart meter has stopped giving meter readings – what can I do about it?

Faulty or damaged meter

I didn't get an in-home display with my new smart meter – can I get one now?

How do I set up my in-home display?

Faulty or damaged in-home display

What can I do if I've given you the wrong meter reading?

My gas meter isn't giving readings yet – what can I do?

We'll send you a link to our step-by-step guide within three weeks of your meter's installation – as long as we've already let you know your meter is ready.

The guide will tell you which buttons to press to get your gas meter up and running.