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Meter and meter readings

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Prepayment meter (not smart)

I've lost or damaged my prepayment top-up card – how do I get a new one?

We can usually get you a replacement top-up card within five working days. Your first replacement is free; we might charge you for further replacements.

Need a new key in a hurry? Get in touch, as we might be able to arrange for you to pick up a card at your local top-up outlet.