I'd like to know about...
I'd like to know about...
ChangePrepayment meters (not smart)
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Meters and meter readings
I'd like to know about...
I'd like to know about...
ChangeMoving home or switching supplier
I'd like to know about...
I'd like to know about...
ChangeMoving out
I'd like to know about...
How do I tell you I'm moving out when I have a prepayment meter?
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
Go to 'Move Home' in MyAccount to tell us you're moving out. It's super easy – and you can choose a new energy plan for you new home at the same time.
If we supply you with electricity and gas, you need to tell us you're moving out for each fuel separately.
Don't have MyAccount yet? It's quick and easy to set up MyAccount.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your new help centre.
I don't know my account number
Go to 'Move Home' in MyAccount to tell us you're moving out. It's super easy – and you can choose a new energy plan for you new home at the same time.
If we supply you with electricity and gas, you need to tell us you're moving out for each fuel separately.
Don't have MyAccount yet? It's quick and easy to set up MyAccount.
Back to all in
Meters and meter readings