How do I change my smart meter reading frequency?

I have a smart meter...

Change

Yes

It's quick and easy to change how often you want your smart meter to send its readings:

You can also change your meter reading frequency by calling our 24-hour automated phone line on 0333 009 7088⁽²⁾ .

Our Customer Service team is available Monday to Thursday, 8am–6pm, and Friday, 8am–4pm. Outside these hours, our IVR self-serve options and emergency support team are here to help if you've lost supply due to a meter fault. Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don't have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you're unsure.
Calls may be monitored and recorded as part of our customer care programme. Calls to 0800 numbers are free from BT landlines; other network operators' charges may vary.

Meters and meter readings