Elec PAYG L&G TSG: Step 1 - Connectivity

Check ToughPad connectivity at meter position. If you are connected, you should see the Keepalive screen on ToughPad, like so:

Troubleshooting

If there’s no connection, you’ll see ‘This page can’t be displayed’ on ToughPad, like this:

Installer actions to rectify this:

• Attempt to refresh the Keepalive screen on ToughPad. If successful, proceed to step 2.
• If this doesn't work, attempt to get signal within reasonable distance of the property. If successful, proceed to step 2.
• If you still can’t get connected, contact TSS for next steps.