Flextras: EDF's rewards programme
Flextras is EDF's rewards programme, packed with exclusive offers, energy perks and different ways to get free electricity.
Download the EDF app and join Flextras
Why join Flextras?
When you join Flextras, you'll unlock a range of energy rewards, exclusive offers and customer benefits designed to help your money go further and make everyday energy more rewarding.
Energy perks
Earn free electricity hours and exclusive rewards
Partner rewards
Enjoy a complimentary 12-month tastecard membership
Loyalty benefits
Seasonal rewards and surprises throughout the year
Get free electricity with Flextras
Have a smart meter? Join Weekend Saver and earn free electricity by shifting some of your energy use away from 4pm–7pm on weekdays.
On a smart time of use tariff? You'll get your free electricity rewards through Power Perks.
What are you waiting for? Download the EDF app and get started
Get 4 bonus hours
Get 4 bonus hours of free electricity just for joining. Set your smart meter to send 30-minute readings and enjoy your free hours on a weekend of your choice during your first 12 months as a Flextras member.
Get rewarded just for joining Flextras
Every customer gets a reward when they join, and you can get started even if you don’t have a smart meter yet.
Free electricity on special days
Flextras members get invited to free electricity events throughout the year as part of our energy rewards programme.
Sign up for Flextras and keep an eye out for your next invitation.
Save on the things you love
New rewards are added daily.(1)
Download the EDF app and join Flextras
How Flextras benefits and offers work
Will new offers be added over time?
Yes. We’ll aim to refresh Flextras with new offers, rewards and benefits, so it’s worth checking back in the EDF app to see what’s new.
Do I automatically get all the Flextras benefits?
Once you’ve joined Flextras, you can explore all the benefits available to you. Some offers may require you to sign up or opt in separately, and some may have additional eligibility criteria.
We’ll make it clear in the app if you need to take any extra steps to take part.
Who can join Flextras?
Flextras is available to eligible residential EDF customers who:
- Have the EDF app
- Accept the Flextras terms and conditions
- Meet any other eligibility requirements that apply
Do I need a smart meter to join Flextras?
No. You don’t need a smart meter to join Flextras.
However, having a smart meter that sends us half-hourly readings can unlock additional benefits, such as Weekend Saver or Power Perks.
Do I need to be on a specific tariff?
No. You don’t need to be on a particular tariff to join Flextras.
Can business customers join Flextras?
No, Flextras is only available to residential EDF customers at the moment.
Can I use Flextras on the EDF website?
Flextras is currently an app-based experience, so you’ll need the EDF app to access your Flextras benefits and offers.
What happens if I delete the EDF app?
Your Flextras membership won’t automatically disappear, but you’ll need the EDF app to access Flextras. If you reinstall the app and log back into your EDF account, you should be able to access it again.
Is Flextras a loyalty programme?
Yes. Flextras is EDF's customer rewards and loyalty programme, giving eligible customers access to rewards, incentives, exclusive offers, free electricity opportunities and member benefits through the EDF app.
Rewards and expiry dates
Do my Flextras benefits expire?
Some benefits have expiry dates and others don’t, so it depends on the individual offer.
For example:
- tastecard: Your membership won’t expire if you haven’t redeemed it yet
- Bonus Hours: These expire 12 months after they’re awarded
- Weekend Saver: You must use any free electricity hours you earn within the relevant redemption month. They can’t be carried over or banked for a future month
Always check the individual offer for its full terms and expiry information.
Support and troubleshooting
I’m eligible for Flextras, but I can’t access it. What should I do?
First, check that:
- You’ve downloaded and logged into the EDF app
- You’ve accepted the Flextras Terms and Conditions
- You’re accessing Flextras through the app rather than the EDF website
If you’ve done all of this and still can’t access Flextras, get in touch with us and we’ll be happy to help.
I can see Flextras, but I can’t access a particular offer. Why?
Some Flextras benefits have additional eligibility requirements. For example, you may need a smart meter or to be on an eligible tariff.
Check the individual offer in the app to see whether you’re eligible and whether there are any additional steps you need to take.
Who do I contact if I have a problem with Flextras?
If you’re having trouble joining Flextras, accessing your benefits or using an offer, get in touch and we’ll be happy to help.
If your question is specifically about your tastecard membership or redemption, please contact tastecard directly at help@tastecard.co.uk, and their Customer Services team will be able to help.