We’re welcoming new customers from Opus Energy
We’re pleased to announce a large majority of Opus Energy small business customers are joining us.
Opus Energy made the difficult strategic decision to exit the market for supplying many of their small business customers. If we’ve got in touch with you, it means we’re now going to look after your business energy supply.
We're working closely with Opus Energy to make sure you’re fully supported and informed in every step of your journey to joining us.
Benefits of joining EDF
- Reliable energy for your small business, rated excellent on Trustpilot
- Effortless online account management
- Dedicated small business energy specialists
- Britain's biggest generator of zero carbon electricity(1)
Frequently asked questions
Direct Debits, Account balances and Invoices
What happens to my Direct Debit?
We’re arranging to transfer your Direct Debit instructions to us. The great news is that there’s nothing that you need to do, and you’ll continue to receive the benefits of paying by Direct Debit. Rest assured that this won’t affect the service that you receive from either supplier.
The only change you’ll notice is that once we make the change after 22 September, we will collect your Direct Debits from October onwards instead of Opus Energy, so you’ll see our name on your bank statements instead of theirs. The reference on the Direct Debit will also switch to your new EDF account number. There is no need to complete a new Direct Debit instruction as we’ll notify your bank for you. You may see a comment on your bank statement advising you of the final payment under Opus Energy and the first payment under EDF.
What happens if I have a credit balance with Opus Energy?
After you receive your final invoice from Opus Energy, your credit balance will then be transferred to EDF and will be used towards your future billing. This will be done after 22 September.
What happens if I have a debit balance with Opus?
After you receive your final invoice from Opus Energy, you can make the payment to them. If you still have a debit balance after 22 September, this will then be transferred to EDF. If you have a payment plan, this will also be migrated over at the same time.
If you don’t have a payment plan in place for your debt, it’s important that you contact EDF as soon possible after the transfer to discuss your repayment options. EDF can offer a range of repayment, options tailored to your individual needs.
If the balance remains unpaid, EDF may take further steps to recover your debt. This could include sending your details to a debt collection agency who may visit your property to collect the outstanding amount. It could also include registering a default on your credit file, making it difficult for you to obtain credit in the future.
My credit/debit balance with EDF doesn’t match what’s shown on my final Opus Energy invoice. Why is that?
There are a few reasons why your balance might differ from what’s shown on your final Opus Energy invoice:
- Meter Readings: For customers with older meters, we use estimated readings when switching suppliers. Sometimes, these estimates might not be perfect, which could lead to balance adjustments or delays in payment and balance updates.
- Payment Status:
- If you’ve paid your final bill in full, your Opus Energy account balance will be zero, and there won’t be any balance transferred to EDF.
- If you’ve partially paid your final bill, the remaining balance will be transferred to EDF after 22 September.
- If your Opus Energy account is in credit, that credit will be transferred to EDF after 22 September.
We aim to make this process as smooth as possible and will automatically adjust any discrepancies. Rest assured, we'll handle everything on our end. If you still notice any issues after October, please feel free to reach out. We're here to make sure everything is accurate for you.
My balance doesn’t look quite right?
We understand how important it is to have an accurate balance. Sometimes, during the transfer of your remaining balance or credit to EDF, there may be slight delays or discrepancies. Any discrepancies detected will be automatically corrected as part of our ongoing process. Our goal is to ensure that your balance is accurate and up to date. If you notice any discrepancies with your balance by the end of October, please reach out to us. We will investigate the issue and make any necessary adjustments. In the meantime, we are automatically reviewing and correcting any inconsistencies in the background, so you don't need to take any immediate action.
Should I cancel my Direct Debit?
Direct Debit instructions should be kept in place, please do not cancel them as we’ll move your Direct Debits over to EDF after 22 September.
My first invoice shows from August?
We’re aware that some first invoices show from August 2024 on page 1. This is just the date we created your account ready for the transfer in September.
Don’t worry, your charges are only from the date you officially joined us in September. You can see these on page 2 of your invoice where we’ve calculated your charges.
Rest assured you’ve not been charged for anything before September. Sorry for any confusion.
Smart Meters
Will my smart meter carry on working as normal?
Your smart meters will continue to operate as normal. Just like your mobile phone, your smart meter can sometimes lose connection to the network. If that happens during our account migration, don’t worry; your meter should reconnect automatically within the following few weeks and update your readings once the network connection is restored.
If your meter loses connection for more than a week, our metering team will automatically start trying to reconnect it.
If you have a three-rate smart meter, we’re working on the ability to service them with EDF and hope to have this available soon.
In the meantime, please provide us with your meter readings so that we can invoice you correctly.
I have a smart meter appointment booked with Opus – will this go ahead as planned?
No your smart meter appointment will not take place with Opus. Register your interest in smart meters when your transfer to us is complete.
Tariff and contract queries
Will I stay on the same tariff?
EDF have agreed to honour the ‘fixed’ tariffs as part of the deal. If you’re on a fixed tariff, your prices and terms and conditions will remain the same for the duration of your contract. If you’re on a variable tariff, you’ll move to an EDF tariff. Your current tariff with Opus will be matched to the closest EDF equivalent. This will include new terms and conditions and prices. The prices are updated from time to time, so keep an eye on the website, but for now, you can see how they compare to your current prices here
| Opus | EDF |
| Deemed | Deemed |
| Variable | Freedom for business |
| Out of contract | Extended supply |
Does my contract change?
If you’re on a fixed contract, EDF will honour the terms and conditions and prices for the duration. If you’re not on a fixed tariff, you’ll move over on an EDF tariff. Your current tariff with Opus will be matched to the closest EDF equivalent.
| Opus | EDF |
| Deemed | Deemed |
| Variable | Freedom for business |
| Out of contract | Extended supply |
This will include new terms and conditions and prices. The prices are updated from time to time, so keep an eye on the website, but for now, you can see how they compare to your current prices at edfenergy.com/smeterms
Can I leave my contract early?
No, both EDF and the customer will need to honour the remaining term of the contract, where this is applicable. Existing processes for objections will apply.
I had a future dated new business contract agreed with Opus, will this still go ahead?
Yes, EDF will apply for this contract for you, and we will honour the terms and prices that you agreed. We will be in touch in due course to arrange the next steps.
My MPAN/MPRN is de-energised, but you've sent me a welcome pack?
Although the meter has been removed, there is still an MPAN/MPRN at the address. We keep this on the system in case you want to use it one day and have a meter installed again. There's nothing you need to do or worry about, and the welcome pack just confirms we're now responsible for that supply. There won't be charges applied to de-energised supplies.
Prices not looking quite right on MyAccount?
We’re aware that some former Opus Energy customers, that paid by Direct Debit are seeing the non-Direct Debit version of their unit rates online.
If you’re supposed to have discounted prices on your tariff for paying by Direct Debit, we’ll update these once we transfer the Direct Debit from Opus. This is due to happen after 22 September.
There’s nothing you need to do, and your bills will be based on the correct unit rates.
If there’s still an issue once the Direct Debit has been transferred to us, please get in touch.
Contact methods and complaint queries
I have a query, who should I contact?
For any queries before 1 September, you should continue to contact Opus via your normal contact method. For anything after this, you can contact us. Drop us an email on hellobusiness@edfenergy.com and one of the team will be in touch as soon as possible.
I have an ongoing complaint. What happens to this?
All current complaints will continue to be managed by Opus until resolution. We’re hoping you won’t, but if you have any complaints after joining EDF, get in touch with us, and we’ll be happy to help. Take a look at our complaints page to find out how to raise your complaint, so we can put it right.
Online, help & advice and debt queries
How do I manage my account online?
We’ll be in touch once the transfer to EDF is complete, and we’ll send you details of how to manage your account online. For now, sit back, relax and know that we’re taking care of everything for you.
Struggling to pay your energy bills?
We understand there may be times when your business goes through financial difficulty. For information on the support available, visit edfenergy.com/smedebtadvice.
You can also get free impartial advice from Business Debtline, part of the Money Advice Trust. They help small businesses tackle their debts and keep trading. You can call them on 0808 808 2272 or go to their website at businessdebtline.org.
Move in/out and renewals
I started switching to another supplier (not EDF) before I heard about this change. Will my transfer still go ahead?
Your transfer to your chosen supplier will still go ahead. You’ll hear from your new supplier in due course. If you change your mind and want to join EDF, we’d be happy to have you, but you’ll need to either cancel your contract with your chosen supplier or contact us at a later date when you’re eligible to switch again.
What do I do if my renewal is before the date contracts are due to be migrated to EDF?
If you contract with Opus directly, you can be renewed by Opus Energy, and you’ll then migrate over to EDF. If you contract with Opus via a TPI, they can advise you on the renewal process.
I’m due to move out of the property Opus Energy supply, who do I tell?
If you’re due to move out before 1 September, you’ll need to tell Opus. If it’s after the transfer to EDF, get in touch with us and we’ll help you get it completed with EDF.
General FAQ's
Will I lose supply of my gas or electricity?
Rest assured, your energy supply will continue and remain uninterrupted during the transfer process.
I’m listed on the Priority Services Register. Will I remain on the register when I transfer to EDF energy?
Yes, when your account is fully registered, Opus will pass us your details for the priority services register. We will then update your account and ensure that you remain on the priority services register moving forwards.
My fixed energy tariff from Opus is currently backed by renewable electricity certificates. Will I still get these?
The renewable electricity certificates are all being transferred to EDF, so you will continue to get these for the duration that you remain on that fixed product.