Be smart about the Radio Teleswitch Service shutdown

The Radio Teleswitch Service (RTS) is a service that supports old multi-rate meters. RTS meters rely on radio signals to be able to perform important functions, such as switching your meter between on and off-peak hours, or turning on heating and hot water.

How is the RTS changing?

The equipment that’s needed to send the radio signals can no longer be satisfactorily maintained, meaning that the service will no longer operate beyond 31 March 2024. This means that from 1 April 2024,  RTS meters will stop functioning properly.

This is an industry-wide change which will impact all energy suppliers.

How does this impact my business?

We’re contacting all customers with an RTS meter to arrange installation of a new meter. We’ll be replacing all RTS meters with smart or AMR (Automated Meter Reading) meters to ensure you continue to receive essential services, such as hot water, without needing to use the radio signal. This also provides a range of additional benefits to your business, helping you to become more efficient and support your journey to Net Zero.   

What added benefits does my business get from a smart meter?

Smart and AMR meters provide meter readings to your energy supplier automatically. This means you won’t need to take manual readings, but also that your bills are more accurate as they’re based on what you actually use.

You’ll have access to HH (Half-hourly) data on your energy consumption, so with this huge amount of insight, you’ll be able to see exactly how much you use, and when. As a result, you’ll be able to identify opportunities to reduce your consumption and energy costs.

And you can get all of these benefits without any hassle. Our installation team are completely flexible, meaning we can offer installation appointments outside of working hours.

If you want to find out more, take a look at our SMART metering page.