Skip to main content

Why isn't my new smart electricity meter sending readings yet?

Your meter probably hasn't connected to the network yet – sorry about that! Our smart meter team is now working in the background to get you connected.

That means you don't need to do anything at the moment. We'll be in touch within three weeks of your installation to let you know the next steps.

Reasons why a smart meter might not connect straight away

While you wait...

Smart Pay As You Go
Even though your meter isn't connected yet, you can still top up. You just have to manually add the credit each time you top-up.

Smart (credit)
Your meter will be recording your energy use in the normal way. If it's time for your meter reading, we'll ask you to submit your own meter reading.