Bills and statements

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Bills
Statements: Smart Pay As You Go
Statements: Prepayment (not smart)

I pay by...

Budget Direct Debit
Direct Debit Whole Amount
Card, Cash or Cheque

I'd like to know about...

How my bills work
Understanding my bill
Estimated bills
Final bills
Bill after a meter exchange

I'd like to know about...

When do I give my final meter readings
When will I get my final bill
Do i give a final meter reading
How i get a refund paying by Card, Cash or Cheque
What happens if I can't pay
I'm changing supplier

When will I get my final bill when I move home?

We can usually send your final bill within a week of your move – as long as you've told us you're moving!

Tell us you're moving
Go to 'Move Home' in MyAccount to tell us you're moving. Do this up to 14 days before your move, or up to 90 days after it.

Tell us you're moving

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Bills and statements