When should I give my meter readings – I pay by Direct Debit Whole Amount
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
We'll ask you for a meter reading each month – just before your next Direct Debit payment is due.
You'll get a bill just after you submit this reading.
Did you get an estimated bill?
Send us a meter reading just after getting your estimated bill, and we'll cancel it. We'll then send you a new bill based on your meter reading.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.
I don't know my account number
We'll ask you for a meter reading each month – just before your next Direct Debit payment is due.
You'll get a bill just after you submit this reading.
Did you get an estimated bill?
Send us a meter reading just after getting your estimated bill, and we'll cancel it. We'll then send you a new bill based on your meter reading.