Meters and meter readings
I'd like to know about...
I have a smart meter...
I'd like to know...
I'd like to know...
I'd like to know...
When should I give my meter readings – I pay by Card, Cash or Cheque (Monthly)
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
We'll ask you for a meter reading each month – you'll get an accurate bill just after you submit this reading. If we don't get your reading on time, we'll send you an estimated bill.
Why you might get a meter reading reminder every three months
If we don’t have an email address or mobile phone number for you, you’ll get a meter reading reminder by post every three months.
Did you get an estimated bill?
Send us a meter reading just after getting your estimated bill, and we'll cancel it. We'll then send you a new bill based on your meter reading.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your new help centre.
Go to help centre
I don't know my account number
You can find your account number in MyAccount and on your EDF bills, email and letters.
We'll ask you for a meter reading each month – you'll get an accurate bill just after you submit this reading. If we don't get your reading on time, we'll send you an estimated bill.
Why you might get a meter reading reminder every three months
If we don’t have an email address or mobile phone number for you, you’ll get a meter reading reminder by post every three months.
Did you get an estimated bill?
Send us a meter reading just after getting your estimated bill, and we'll cancel it. We'll then send you a new bill based on your meter reading.