When do I submit my first meter readings during the switch?

If you've got a smart meter, we'll automatically take your opening meter reading directly from your meter. You don't need to do anything! If we have any trouble connecting with your meter, we'll use an estimate for your opening reading.

If we need you to give us your meter reading(s), your welcome pack will tell you when to send us these, but generally:

• It's best to give us your opening meter readings within 5 days of your switch date, or on the day you become responsible for your new home, if you're moving home.
• If you can't manage on the day, you'll get another five days to submit your readings.
• After five days, we'll have to estimate your opening readings.

Take a look at our guide if you need help with how to read and submit readings for your meters. And remember, only read your meters if it's safe to do so – get in touch with us if you think it's unsafe.