What happens to my Direct Debit when I move?

Let us take care of your Direct Debit when you move home – you'll have lots of other things going on!

We'll cancel your Direct Debit for you, and delete your bank details from our system.

But first, we'll take a payment for your final bill; or automatically refund any credit within three working days of your final bill (as long as the bill is based on an up to date meter reading).

What happens if I cancel my Direct Debit?
You'll need to remember to make a payment within 14 days of getting your final bill. Or, if you're in credit, we'll send your refund by cheque within seven working days of your final bill.
 

Taking us with you to your new home?

We'll still have to cancel your Direct Debit when you move. But we'll help you set up a new one when you're choosing the tariff for your new home.

Move home in MyAccount

Please log in to our help centre

You'll find answers for your type of account in our help centre for account numbers that start with 'A'. 

You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.

Go to help centre
 

Let us take care of your Direct Debit when you move home – you'll have lots of other things going on!

We'll cancel your Direct Debit for you, and delete your bank details from our system.

But first, we'll take a payment for your final bill; or automatically refund any credit within three working days of your final bill (as long as the bill is based on an up to date meter reading).

What happens if I cancel my Direct Debit?
You'll need to remember to make a payment within 14 days of getting your final bill. Or, if you're in credit, we'll send your refund by cheque within seven working days of your final bill.
 

Taking us with you to your new home?

We'll still have to cancel your Direct Debit when you move. But we'll help you set up a new one when you're choosing the tariff for your new home.

Move home in MyAccount