What happens if I give an extra reading – I pay by Direct Debit Whole Amount (exact monthly or quarterly payments)?

You only need to give us a meter reading when we ask for it. If you give us an extra reading, we simply add it to your records.

This lets us know the exact amount of energy you've used since your last reading. That means we can charge it at the right price when it comes to your next bill.

But you won't get a bill. This comes after we ask you for your next meter reading.

Just had an estimated bill?
You can send us a meter reading, and we'll cancel your estimated bill. We'll then send you a new bill based on your meter reading.

Please log in to our help centre

You'll find answers for your type of account in our help centre for account numbers that start with 'A'. 

You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.

Go to help centre
 

You only need to give us a meter reading when we ask for it. If you give us an extra reading, we simply add it to your records.

This lets us know the exact amount of energy you've used since your last reading. That means we can charge it at the right price when it comes to your next bill.

But you won't get a bill. This comes after we ask you for your next meter reading.

Just had an estimated bill?
You can send us a meter reading, and we'll cancel your estimated bill. We'll then send you a new bill based on your meter reading.