What happens after I give a meter reading – I pay by Direct Debit Whole Amount (exact monthly payments)?
1. You asked me for the meter reading; it was time for my next bill
We normally update your balance in MyAccount straight after you give us your meter reading – and you should get a bill within a couple of days.
We bill you for the exact amount of energy you've used. This is the amount that comes out of your bank as your next Direct Debit payment.
Why your bill can take a little longer!
If your meter reading didn't look right for some reason, we need to check it's okay to use. We aim to get your bill to you within five days of your reading, but at busy times it can take a little longer.
2. I gave a meter reading; but it's not time for my next bill
If it's not time for your next bill, we simply add your meter reading to your records.
This lets us know the exact amount of energy you've used since your last reading. That means we can charge it at the right price when it comes to your next bill.
But you won't get a bill. This comes after we ask you for your next meter reading.
If you send us a reading just after you've had an estimated bill, we'll cancel it and send you a new bill based on your meter reading.