What to do if I can't top up my gas prepayment meter (not smart)?
All prepayment meters have £10 of emergency credit for you to use in case you can't top up. It's there to give you a bit of extra time to get to the shop to top up.
Struggling to pay
We're here to help if you're struggling to pay for your energy. We've put together a guide to all the help and support your can get – from us, our partners like Citizens Advice Portsmouth and Incomemax, and other organisations.