What to do if I can't top up my electricity prepayment meter (not smart)?

Emergency credit

All prepayment meters have £10 of emergency credit for you to use in case you can't top up. It's there to give you a bit of extra time to get to the shop to top up.

Find out more about emergency credit

Running out when the shops are shut

Some electricity prepayment meters give you 'friendly non-disconnection' hours. This means you wouldn't get cut off if you run out of in the middle of the night – or at any time on a Sunday or bank holiday.

Find out more about non-disconnection hours

Struggling to pay

We're here to help if you're struggling to pay for your energy. We've put together a guide to all the help and support your can get – from us, our partners like Citizens Advice Portsmouth and Incomemax, and other organisations.

Get the help you need