What can I do if I've given you the wrong meter reading?

We can fix this for you. Just get in touch and let us know you've given us the wrong reading.

What happens next?

I pay by Budget Direct Debit (regular monthly payments)

We'll ask you for a new meter reading when you get in touch. We can then cancel your old bill and replace it with a new one.

We'll also look at your latest energy use again, to see if you're on track to cover your energy costs for the year. Your payments will go up or down if we need to get you back on track.

I pay by Direct Debit Whole Amount (exact monthly payments)

We'll ask you for a new meter reading when you get in touch. We can then cancel your old bill and replace it with a new one.

If we can give the bank at least three working days notice, the total on your new bill will come out of the bank (the total on your bill comes out of your bank 14 days after the date on your bill).

If we can't give the bank enough notice, the total from your original bill will come out – and the difference will be added or taken off your next bill.

I pay by card, cash or cheque
As long as you get in touch before your bill becomes overdue, we can cancel your old bill and replace it with a new one.