I'm having trouble with...
I'm having trouble with...
ChangeMeter readings
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Smart Pay As You Go Meter
I have a smart meter...
I have a smart meter...
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The problem is...
Do I need to give a meter reading?
My new smart meter isn't working yet
My gas meter isn't giving readings yet – what can I do?
My smart meter has stopped giving meter readings – what can I do about it?
Faulty or damaged meter
I didn't get an in-home display with my new smart meter – can I get one now?
How do I set up my in-home display?
Faulty or damaged in-home display
What can I do if I've given you the wrong meter reading?
What can I do if I've given you the wrong meter reading?
We can give you the answer for your type of account, once we know what your account number starts with. You can find your account number in MyAccount, and on your EDF bills, emails and letters.
My account number starts with '67'
We can fix this for you. Just get in touch and let us know you've given us the wrong reading.
What happens next?
I pay by Budget Direct Debit (regular monthly payments)
We'll ask you for a new meter reading when you get in touch. We can then cancel your old bill and replace it with a new one.
We'll also look at your latest energy use again, to see if you're on track to cover your energy costs for the year. Your payments will go up or down if we need to get you back on track.
I pay by Direct Debit Whole Amount (exact monthly payments)
We'll ask you for a new meter reading when you get in touch. We can then cancel your old bill and replace it with a new one.
If we can give the bank at least three working days notice, the total on your new bill will come out of the bank (the total on your bill comes out of your bank 14 days after the date on your bill).
If we can't give the bank enough notice, the total from your original bill will come out – and the difference will be added or taken off your next bill.
I pay by card, cash or cheque
As long as you get in touch before your bill becomes overdue, we can cancel your old bill and replace it with a new one.
My account number starts with 'A'
Please log in to our help centre
You'll find answers for your type of account in our help centre for account numbers that start with 'A'.
You just need to log in or sign up to MyAccount first – this is where you'll find your help centre.
I don't know my account number
We can fix this for you. Just get in touch and let us know you've given us the wrong reading.
What happens next?
I pay by Budget Direct Debit (regular monthly payments)
We'll ask you for a new meter reading when you get in touch. We can then cancel your old bill and replace it with a new one.
We'll also look at your latest energy use again, to see if you're on track to cover your energy costs for the year. Your payments will go up or down if we need to get you back on track.
I pay by Direct Debit Whole Amount (exact monthly payments)
We'll ask you for a new meter reading when you get in touch. We can then cancel your old bill and replace it with a new one.
If we can give the bank at least three working days notice, the total on your new bill will come out of the bank (the total on your bill comes out of your bank 14 days after the date on your bill).
If we can't give the bank enough notice, the total from your original bill will come out – and the difference will be added or taken off your next bill.
I pay by card, cash or cheque
As long as you get in touch before your bill becomes overdue, we can cancel your old bill and replace it with a new one.
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Smart Pay As You Go Meter