Meters and meter readings
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Using your smart meter
Contents
How smart meters work
- Your smart electricity meter shows you how much electricity you're using – and how much it costs – in real time.
- Your smart gas meter also gives you this information, but half an hour after you've used the energy.
- Smart meters also automatically send us meter readings (every half hour, every day or once a month). This allows us to bill you for the energy you use, rather than send you estimated bills.
Where to see your energy use when you have a smart meter
1. See your energy use on the meter and your in-home display:
- You'll see how much electricity you're using – and how much it costs – in real time
- You'll get this information for gas too, but half an hour after you've used the energy (a gas smart meter only wakes up every half an hour to give updates; this is to save its battery life)
Find out more about your in-home display
2. See your energy use in Energy Hub in MyAccount:
- If you've chosen half-hourly or daily meter readings, you should start seeing your energy use in Energy Hub a few days after your smart meter installation; it gets updated every two days
- If your meter gives monthly readings, you'll see your energy use two days after your first month ends – as long as we have enough data. If not, you should see your energy use a few days after your second month ends.
How to fix a problem with a smart meter
Take a look at how to fix common problems with your smart meter.