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Understanding the screens on your gas prepayment meter (not smart)

You'll find lots of useful information on your prepayment meter – you just need to know where to look!

Use the red button to scroll through the different screens. Press and hold it until you hear a beep, then keep on pressing it to get to your screen.

Not all meters give you the screens in order, it's good to double check you're on the right number. And some screens only show when you have your card in the meter.

00 – credit on your meter

This screen shows you how much credit you have on your meter.

01 – your last debt payment

You pay back part of any debt you have every time you top up your meter. Screen 01 shows you how much of your last top-up was used to pay back any missed standing charges or instalment plan payments.

02 – your last emergency credit payment

You pay back part of any emergency credit you've used every time you top up your meter. Screen 02 shows you how much of your last top-up was used to pay back emergency credit.

03 – credit available for gas use

The number you see on Screen 03 tells you how much of your latest top-up is available for you to use on gas.

OWED This screen tells you what you owe for the emergency credit you've used, as well as for missed standing charge or instalment plan payments. You can only see this screen when you have your card in the meter.

17 – standing charge

Screen 17 shows your standing charge. This is the daily charge you pay to maintain your energy supply.

22 – emergency credit allowance

This screen confirms that you get £6 of emergency credit allowance on your gas prepayment meter.

26 – weekly instalment

Go to Screen 26 to see how much you pay each week on your instalment plan. You can only see this screen when you have your card in the meter.

27 – instalment plan balance

Go to Screen 27 to see how much you have left on your instalment plan. You can only see this screen when you have your key in the meter.

You can scroll through the screens in the normal way.