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Topping up your smart Pay As You Go meter for the first time

You can start topping up your smart PAYG electricity meter as soon as you get a text to say your electricity account is up and running.

And you can start topping up your smart PAYG gas meter as soon as you get a text to say your gas account is ready.

So that's one text for electricity and another for gas, if you have both fuels.

You'll get your text(s) within 24 hours of:

  • Switching your smart meter to PAYG
  • Having a brand new PAYG meter installed
  • Asking us to set up a PAYG account for you after moving into a new home with a PAYG meter

Sometimes it'll take a little longer than 24 hours before you get you text.

Can I use any energy while I wait for my text(s)?

Of course, you can use your electricity and gas in the normal way. We'll simply take a payment for any energy you've used from your very first top up.