Login

For home
- MyAccount and app
  MyAccount and app homepage
  - Manage energy account
    
    Manage your energy 24/7: view and pay bills, give readings and more.
  - Get the app
    
    Make payments, track your energy use, send readings and more.
  - View bills and payments
    
    View your bills, payments, refunds and credits in MyAccount.
  - Submit a meter reading
    
    Give a reading every time we ask for one to get accurate bills.
  - Make a payment
    Move home
- Get a quote
- Our energy tariffs
  Our energy tariffs homepage
  - Our tariffs
    
    Compare different types of tariffs to see which one suits you.
  - EV tariffs
    
    Save with our exclusive GoElectric tariffs for electric car owners.
  - Tariff terms and conditions
    
    See our terms and conditions when you take out one of our tariffs.
  - Tariff Information
    
    Find your tariff's unit rates, standing charges and end date.
- Move home
- Boilers and heating
  Boilers and heating homepage
  - Heating and boilers
    
    We're helping our customers stay warm with various heating options.
  - Air source heat pumps
    
    What's a heat pump, how does it work and how much does it cost?
  - Gas boilers
    
    Get a new boiler at a competitive price – maybe even tomorrow!
  - Boiler Cover
    
    Avoid costly emergency repairs – with boiler care for all budgets.
  - Electric heating
    Air conditioning
- Solar panels and batteries
  Solar panels and batteries homepage
  - Solar panel systems
    
    Find out more about powering you home with a solar panel system.
  - Get solar panels
    
    Get a solar panel system to generate your own power – and earn money too!
  - Get a solar battery
    
    Add a solar battery to store excess solar energy for later use.
  - Sell your solar energy
    
    Get a Smart Export Guarantee tariff to sell your solar energy.
  - Feed-in tariff
    
    Send readings, access forms and transfer your Feed-in tariff to us.
- Energy efficiency
  Energy efficiency homepage
  - Your energy-efficient home
    
    Find ways to cut your energy bills and create a sustainable home.
  - Insulation
    
    Save with insulation – don't lose heat through your walls and roof.
  - ECO scheme
    
    Are you eligible to get free energy-efficiency home improvements?
  - Heating advice
  - Energywise blog
- Smart meters
  Smart meters homepage
  - Get a smart meter
    
    Find out how a smart meter can help you save energy and money.
  - Buy a new in-home display
    
    Get a new in-home display for your smart meter – or fix a problem.
  - Use your in-home display
    
    How to use your smart meter's in-home display – and fix problems.
- Electric cars
  Electric cars homepage
  - EV tariff
    
    Save with our exclusive GoElectric tariffs for electric car owners.
  - Electric cars
    
    Find out about car leasing, charging points and EV tariffs.
  - Home charging points
    
    Get a fast and reliable 7kW smart home charger from Pod Point.
  - Electric car leasing
    
    Find your ideal electric car lease from our wide range of options available.
  - Cost vs petrol
    Charging advice
    Government grants
    Road and company car tax
- Help and support
  Help and support homepage
  - Help centre
    
    Answers to bills, payments, meter readings, moving, debt and more.
  - Get in touch
    
    Find out how to get in touch by WhatsApp, text, phone and post.
  - Emergency numbers
    
    Find the 24-hour phone numbers for gas and electricity emergencies.
  - Warm Home Discount
    
    Find out how you get a one-off payment under the Warm Home Discount scheme.
  - Priority services
    Ways to pay your bill
    Prepayment meter
    Making a complaint
For business
- Get a quote
  Get a quote homepage
  - Get a quote
    
    Find our cheapest business energy prices online – get a quick quote.
  - Compare business tariffs
    
    Compare tariff types to see which one suits your business.
- Manage your account
  Manage your account homepage
  - MyAccount login
    
    Manage your energy account: pay bills, submit readings, and more 24/7.
  - Submit meter reading
    
    Get accurate bills for your business – give regular readings.
  - Renew your contract
    
    Choose your new business energy tariff in just a few clicks.
  - Move/add premises
    
    We'll handle your energy when you move premises. Just give us details!
  - Ways to pay your bill
    
    Choose from various payment options for your business energy bills.
- Smart meters
- Energy tariffs
  Energy tariffs homepage
  - Our business tariffs
    
    Compare different types of tariffs to see which one suits your business.
  - Business tariff T&Cs
    
    View our business tariffs T&Cs here including the key terms.
- Help, advice and support
  Help, advice and support homepage
  - Contact us
    
    Find out how to get in touch by email or phone.
  - Find your answer
    
    See our frequently asked questions about business energy accounts.
  - Making a complaint
    
    Let us know if you've a problem – we'll do our best to put it right!
  - Emergency numbers
    
    Find the 24-hour phone numbers for gas and electricity emergencies.
  - Small Business Energy Blog
- Electric vehicles
  Electric vehicles homepage
  - EVs for business
    
    Find out how we can help your business switch to electric vehicles.
  - Electric vehicle leasing
    
    Find competitive electric car or van leasing deals for businesses.
  - Electric charging points
    
    See our scalable charge point solutions to suit your business.
  - EV Salary Sacrifice Scheme
    
    Achieve your sustainability targets with a Salary Sacrifice Scheme.
- Air conditioning units
Large business
About Us
- How we generate electricity
  How we generate electricity homepage
  - Wind power
    
    We're one of the UK's leaders in developing wind projects.
  - Nuclear energy
    
    We're leading the move to a cleaner, low emission electric future.
  - Solar power
    
    Find out about our ambitious solar projects across the UK.
  - Innovation
    
    Learn how we're helping Britain achieve Net Zero through innovation.
- Careers
  Careers homepage
  - All jobs
    
    Choose a rewarding career with EDF, and help us achieve Net Zero.
  - Graduate scheme
    
    Join our graduate programmes and help Britain achieve Net Zero.
  - Placements
    
    Spend a year in our business on an industrial placement.
  - Apprenticeships
    
    Opportunities to build a career whilst helping fight climate change.
  - Equity, diversity and inclusion
    Benefits and rewards
- Sustainability
- Hinkley Point C
  Hinkley Point C homepage
  - Hinkley Point C
    
    We're building two nuclear reactors to power 6m homes in the UK.
  - Local community
    
    We aim to create most local benefit, while minimizing disruption.
  - HPC careers
    
    Join us and develop a career that can help Britain achieve Net Zero.
  - Suppliers and contracts
    
    We work with international, national and local firms – join us!
  - Hinkley Point C news
    Skills and education programmes
- Sizewell C
- Media centre
- Financial reports
- Governance

Account Search

Back to Help Centre

Moving home

I'd like to know about...

Change

Moving in

I'd like to know about...

Change

My meter

I'd like to know...

Change

How my meter works

The meter in my new home is ...

Change

Prepayment meter (non smart)

I'd like to know about...

Change

Topping up (key and card)

I'd like to know for...

Topping up your electricity prepayment meter

Topping up your gas prepayment meter

How to top up your electricity prepayment meter (not smart)

Take you prepayment key to your nearest Payzone, PayPoint or Post Office outlet to top it up with credit. You can add anything from £1 up to £49 (whole pounds only).

Once you put your key back into your meter, you'll see the credit topped up.

Watch out for fraudsters on your doorstep
It's illegal to sell prepayment credit on the doorstep, but fraudsters posing as EDF might knock on your door.

Please don't buy from them, as it puts you at risk of losing money. Anyone caught using illegal credit will end up paying twice. Once to the doorstop seller, and again to the energy supplier for any energy used.