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Reconnect your gas after running out of smart PAYG credit – using your Secure meter

Your gas meter will get disconnected if your balance has dropped to £0. So the first thing you need to do is top back up with credit.

Once you've done that, you're ready to turn your gas back on through your Secure meter.

How it works:

  1. Top up with credit
  2. On the meter key pad press button A, screen will show ‘Vend Mode’, press button number 1
  3. Screen will show Vend Mode ‘enter token’
  4. Enter UTRN using number buttons. If need to go back, use button A
  5. Screen will show if accepted or rejected. If it fails, a reason will be shown
  6. Re-try UTRN
  7. Next screen shows monetary amount added