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I can't get my energy back on

Reconnect your gas after running out of smart PAYG credit – using your L&G meter

Your gas meter will get disconnected if your balance has dropped to £0. So the first thing you need to do is top back up with credit.

Once you've done that, you're ready to turn your gas back on through your L&G meter.

How it works:

  1. Top up with credit
  2. Press any button on your smart PAYG gas meter to wake it up
  3. Press the black button ('B') on your meter – you'll see 'For gas' appear in the bottom half of the screen
  4. Now press and hold the black button until told to release
  5. Press and hold the red button ('A') when asked to confirm your appliances are turned off; keep holding until told to release
  6. Wait for the valve to open – your screen should now say 'Credit ON'