I can't get my energy back on

The problem is with my...

Reconnect your gas after running out of smart PAYG credit – using your Aclara meter

Your gas meter will get disconnected if your balance has dropped to £0. So the first thing you need to do is top back up with credit.

Once you've done that, you're ready to turn your gas back on through your L&G meter.

How it works:

  1. Top up with credit
  2. Press any button to wake up display
  3. Look for a message that says “Push to reconnect”
  4. Press button ‘C’ to initialise valve opening and re-activate your gas supply

Did you find this page helpful?

Helpful thanks!I still need help

Excellent news!

We're glad we could help.

Log into MyAccountHelp Centre home

Looks like you need some more help

Get in touch

Contact UsHelp Centre home