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I can't get my energy back on

Reconnect your gas after running out of smart PAYG credit – using your Aclara meter

Your gas meter will get disconnected if your balance has dropped to £0. So the first thing you need to do is top back up with credit.

Once you've done that, you're ready to turn your gas back on through your L&G meter.

How it works:

  1. Top up with credit
  2. Press any button to wake up display
  3. Look for a message that says “Push to reconnect”
  4. Press button ‘C’ to initialise valve opening and re-activate your gas supply

Can you access your meter safely?

Don’t access your meter if you need to stand on something to reach it; or if your meter or its pipes or wires are damaged. Please get in touch and avoid putting yourself at risk.