Help if you've lost your energy supply

What help do you need with your power supply?

Is there a power cut in my local area?

Your local network operator will be able to tell you more power cuts in your local area, and when you can expect the power to come back on.

Find my local network operator

Your local network operator manages the electricity wires in your area.

  • Call 105 free from your mobile or landline to get straight through to your local network operator’s emergency number.
  • Go to your local network operator’s website to report or track the power cut.

If you can answer yes to any of the questions below, the problem could be in your home, rather than a power cut in your area:

  • Has your prepayment meter run out of credit?
  • Are any of your trip switches in the ‘off’ position? If so, you can usually fix this yourself by opening the box and flicking a switch back to the ‘on’ or ‘green’ position. Only check your fuse box if it's safe to do so.
  • Do your neighbours have power? Or are the street lights on?

Stay safe during a power cut

  • Turn off electrical and electronic items at the plug (if safe to do so) – you don’t want a power surge to damage equipment when the electricity comes back on.
  • Stay well away from any downed power lines outside – they could still be energised.
  • Keep an eye on frozen food – it might not be safe to refreeze defrosted food.

Visit our power cuts guide for more information

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