No energy supply or disconnection
I've lost my...
Neither, I need a new supply
How can I switch to EDF?
See if there is a tariff for you by getting a quote.
After you choose your tariff and buy online we'll take responsibility for your switch:
- We'll talk to your current supplier so you don't have to
- We'll contact you when we're ready for your meter reading(s)
- We'll let you know when your switch is complete
I’ve moved to a property with a different energy supplier. How can I switch to EDF?
We should be able to move your tariff to your new address. We’ll even get in touch with the existing supplier to organise it.
Log in to MyAccount to tell us you’ve moved, and make sure you have the following details handy when you contact us:
- Your account number
- The address of your new home
Once you've started the switch process, be sure to look at our advice for new customers.
Am I able to sign up to your Standard Variable tariff as a new customer to EDF?
Yes. Bear in mind we can’t offer you a cheaper Standard (Variable) tariff price than your current energy supplier. Standard (Variable) prices are linked to the Ofgem Price Cap.
You can keep an eye on energy deals by signing up to our energy alerts. We’ll let you know when energy prices are coming down, this means we may be able to offer you a better deal than your current energy supplier when this happens.
If you’re new to EDF and want to take our Standard (Variable) tariff, you’ll need to give us a call to be able to do this, you can’t sign up online. You can then chat with our team about the pros and cons to make sure this is the best option for you at this time.
If your current supplier has exited the energy market and is unable to supply you with energy, Citizens Advice recommend you avoid switching to someone new until your account has been moved over to a new supplier.
How do I switch to another supplier?
First of all you’ll need to sign up with a new energy supplier. You should be able to do this on their website. At this point your new supplier will ask you for your current meter readings. After you've sent them, they’ll pass them back to us so we can confirm them. We’ll then close your account and send you a final statement. You should get this within six weeks of the switch to your new supplier.
If your account’s in credit when you switch, we’ll automatically refund anything we owe you within 14 days of you getting your final bill. Please don't cancel your Direct Debit if you switch supplier – we'll do everything for you if you keep your Direct Debit active.
If you owe us money when you switch, you’ll need to pay the outstanding balance before we can close your account. You can login to MyAccount and pay the outstanding balance online.
If you have a prepayment meter, you should keep using your EDF card or key until your new supplier gives you another one. Then please send our card or key back to us (it’s free) at this address:
Freepost EDF CUSTOMER CORRESPONDENCE
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