I'm having trouble with a... Smart Pay As You Go Meter Prepayment meter (not smart) No energy supply or disconnection Faulty or damaged meter Smart Meter or In-Home Device Meter readings I'm having trouble with a... Change Faulty or damaged meter
I have a traditional prepayment meter (not smart).... Yes No I have a traditional prepayment meter (not smart).... Change No
The problem is... I can smell gas My meter is damaged I have a noisy meter – is this normal? Cracked glass The clock on my Economy 7 meter is wrong – how do I get it fixed? My meter's box is broken – or I've lost the key. What do I do? My meter reading doesn't change - what do I do if my meter isn't recording my energy use? I don't think my meter readings are right – what can I do to check? Faulty or damaged in-home display (smart) Something else
My meter reading doesn't change - what do I do if my meter isn't recording my energy use? Please get in touch if the dials or digits on your meter aren't changing, and we'll help sort out the problem.