My gas went off when I wasn't even using gas – why this can happen with a gas prepayment meter (not smart)

Your gas meter will turn off when you run out of credit. This can happen even if you aren't using gas at the time – for two reasons:

  1. Your daily standing charges come off your credit, whether you're using gas or not
  2. If you're on a debt repayment plan, you need to keep up with your repayments to avoid being cut off; this means topping up your meter at least once – even when you have credit on your meter)

Find out how debt and repayment plans work


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  1. Calls to UK-wide numbers are included in any inclusive call plan you may have. If you don’t have an inclusive call plan, calls are charged at a national rate. Please check with your service provider if you’re unsure.

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