Back to Help CentreMeter and meter readings I'm having trouble with a... Smart Pay As You Go Meter Prepayment meter (not smart) No energy supply or disconnection Faulty or damaged meter Smart Meter or In-Home Device Meter readings I have a traditional prepayment meter (not smart).... Yes No The problem is with my... Electricity Gas The problem is... I can smell gas My meter is damaged My gas prepayment meter says ‘call help’ Screen says ‘OFF’ My gas prepayment meter has a blank display (not smart) Something else My gas prepayment meter has a blank display (not smart) Please get in touch. We'll help you sort out the problem. Did that solve your problem? SolvedI still need help Excellent news! We're glad we could help.Leave feedbackLog into MyAccountHelp Centre home Looks like you need some more help Get in touchContact UsGive feedbackHelp Centre home Back to all in Meter and meter readings Search the help centre Search (optional)
The problem is... I can smell gas My meter is damaged My gas prepayment meter says ‘call help’ Screen says ‘OFF’ My gas prepayment meter has a blank display (not smart) Something else
My gas prepayment meter has a blank display (not smart) Please get in touch. We'll help you sort out the problem. Did that solve your problem? SolvedI still need help