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Back to Help Centre

Smart Pay As You Go Meter

I'm having trouble with...

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Meter readings

I have a smart meter...

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Yes

The problem is...

Do I need to give a meter reading?

My new smart meter isn't working yet

My gas meter isn't giving readings yet – what can I do?

My smart meter has stopped giving meter readings – what can I do about it?

Faulty or damaged meter

I didn't get an in-home display with my new smart meter – can I get one now?

How do I set up my in-home display?

Faulty or damaged in-home display

What can I do if I've given you the wrong meter reading?

My gas meter isn't giving readings yet – what can I do?

We'll send you a link to our step-by-step guide within three weeks of your meter's installation – as long as we've already let you know your meter is ready.

The guide will tell you which buttons to press to get your gas meter up and running.

The link below will also take you to the guide, but only once we've let you know your meter is ready.